MJM TERMS OF SERVICE

Last Updated: April 2026

1. Overview

These Terms of Service (“Agreement”) govern all services provided by MJM (“Company,” “we,” “us”) including event videography, photography, and related production services booked through our website, payment links, or direct agreement.

By submitting payment, the client (“Client,” “you”) agrees to these Terms.

2. Services Provided

MJM provides event production services which may include:

  • Event videography coverage

  • Event photography coverage

  • Highlight / recap video production

  • Content capture for marketing and promotional use

Specific deliverables, coverage duration, and inclusions are outlined in the service purchased at the time of booking.

3. First-Time Client Offer (If Applicable)

For eligible first-time clients, selected packages may include:

  • Up to 3 hours of event coverage

  • 1-minute highlight recap video

  • Complimentary photography coverage during the first 45–60 minutes of the event

  • Remaining coverage time dedicated exclusively to video production

Photography coverage is time-limited and does not extend beyond the defined window.

4. Booking & Payment

  • Full payment is required to secure event coverage unless otherwise agreed in writing

  • Payment confirms reservation of production time and availability

  • All bookings are date-specific and time-sensitive

Failure to complete payment may result in loss of availability.

5. Refund Policy

All payments are non-refundable once booking is confirmed and production scheduling begins.

Refunds are not provided for:

  • Change of mind

  • Event cancellation by client

  • Reduced event size or scope

  • Client dissatisfaction not due to non-delivery of agreed services

If MJM is unable to fulfill the booking due to internal issues, a full refund or reschedule will be offered.

6. Rescheduling Policy

Clients may request rescheduling at least 7 days prior to the scheduled event, subject to availability.

Rescheduling requests made less than 7 days before the event may incur a rescheduling fee or result in forfeiture of payment depending on availability.

7. Client Responsibilities

The Client agrees to:

  • Provide accurate event details (time, location, schedule)

  • Ensure access to event location for production team

  • Communicate any restrictions, rules, or required permissions

  • Coordinate with vendors, staff, or organizers as needed

MJM is not responsible for missed coverage due to incomplete or incorrect information provided by the Client.

8. Coverage Limitations

Coverage time begins at the agreed call time and ends after the purchased duration.

MJM is not responsible for:

  • Delays in event start time

  • Missing segments not occurring during coverage window

  • Restricted access to areas or subjects

  • Poor lighting, venue conditions, or event interruptions

9. Deliverables & Turnaround Time

Final deliverables will be delivered within a reasonable timeframe based on production workload and project complexity.

Estimated turnaround times are provided after the event.

Rush delivery may be available at additional cost.

10. Creative Control

MJM retains full creative control over filming, editing, and final output style unless otherwise agreed in writing.

All content is produced in alignment with MJM’s professional standards and editing style.

11. Usage Rights

Upon full payment, the Client receives non-exclusive usage rights for personal and promotional use of delivered content.

MJM retains the right to:

  • Use content for portfolio, marketing, and promotional purposes

  • Share selected clips or images on social media and website unless otherwise agreed in writing

12. Chargebacks & Disputes

By completing payment, the Client agrees not to initiate chargebacks without first attempting to resolve any concerns directly with MJM.

Unauthorized chargebacks will be disputed with:

  • Signed agreement to these Terms

  • Proof of service delivery

  • Communication records

  • Event documentation where applicable

13. Force Majeure

MJM is not liable for failure to perform due to circumstances beyond reasonable control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Equipment failure outside of reasonable expectation

  • Illness or emergencies

  • Venue restrictions or shutdowns

In such cases, rescheduling or partial credit may be offered.

14. Acceptance of Terms

By submitting payment, the Client acknowledges they have read, understood, and agreed to these Terms of Service.